We strive to be fair with our refund processes. Please review our specific refund eligibility rules below before submitting a request:
For Monthly Plan:
No usage of service or credits: Eligible for a full refund.
With usage: If you have used our service (regardless of whether credits were consumed) or have consumed any credits, the subscription fee becomes non-refundable.
For Yearly Plan:
No usage of service or credits: Eligible for a full refund.
With usage within the first month: If you have used our service or consumed any credits within the first month, we will deduct the cost of one month at the standard monthly rate. You will still have full access to our service during that month, and the remaining balance will be refunded.
With usage after the first month: If you contact us after the first month and have already used our service or consumed credits in the second month, no refund will be issued.
How to Request a Refund:
Step 1: Check your eligibility. Review your current plan's usage and the rules above to confirm if you qualify for a refund.
Step 2: Submit a request. Email our support team at [email protected] with your Domo UID and a brief explanation of your request.
Step 3: Wait for processing. Once approved, please allow a few business days for the refund to process and reflect on your bank statement.